Refund, Return & Exchange Policy

Order Cancellation

• You can cancel an order within 24 hours or before it gets shipped.
• No cancellation will be allowed once the parcel has been shipped.

Returns & Exchanges

• We offer return or exchange on any unworn items within 24 hours of delivery only.
• Items must be unharmed, unused, unaltered, and returned in original packaging with tags intact.
• Once a product has been exchanged and delivered, no further return, exchange, or refund will be applicable.
• Products returned in poor condition or without tags and original packaging will not be accepted.

Reverse Pickup & Shipping

• Customers are required to ship the product back to the company address.
• Reverse pickup is subject to availability based on your delivery pin-code.
• A charge of ₹100–₹200 will be applied for returns or exchanges, depending on pin-code and number of products.
• Shipping charges are non-refundable.

Refund Policy

Refunds are not available. Instead, customers will receive a gift card equal to the purchase amount. The gift card has lifetime validity and can be used to place an order at any time on LAYERS.

Damaged or Incomplete Shipments

Any claims related to loss, damage, or incomplete shipments must be reported within 48 hours of delivery.

• Claims must be sent via WhatsApp or phone call to +91 6383274868.
• Customers must share clear photos and videos of the package and the damaged or missing items.
• Claims raised after 48 hours will not be accepted, and LAYERS will not be liable.